FAQ's: Questions & Answers
it simple to accept online payments using ChinaBilling as my processing company?
ChinaBilling makes it extremely
easy to make money with your web site. Whether you are a new online merchant or
simply switching to us from another company, ChinaBilling will guide you every
step of the way to help you not only get started, but be successful with your
online sales. Our experienced and friendly staff takes your business seriously
and can help you understand the necessary aspects of selling online.
will I save money with ChinaBilling Services?
With ChinaBilling's On-line
Credit Card Authorization Service you won't need a terminal or any sofware for
your computer. You also won't need to spend time authorizing credit card transactions
or doing rebilling of clients manually. Remember, time saved is money earned.
much does this great service cost?
is proud to offer the lowest transaction processing in the industry.
only 11.5% per transaction. There is a $25 per month gateway / maintenance fee
for an unlimited number of sites under the same account.
The setup fee
includes basic setup time; integrating your server with ours.
also offers offers volume discount pricing as well.
does ChinaBilling compare to other services?
Forget about paying the high
transaction fees that other processors charge. These other services charge you
high rates for every transaction and do not offer many of the features and services
that ChinaBilling™ does.
We have the absolute best system, software,
rates, & customer support in the processing industry. ChinaBilling™ also offers
you 24/7/365 technical support.
ChinaBilling™ Services provide phone and email support for my clients?
can handle customer phone calls, email and cancellation requests, and billing
inquiries for you, giving you more time to market your web sites and eliminating
the need for to have your own customer service personnel. We will provide you
with a fully trained service staff and toll free phone # to give to your customers.
Which Credit Cards will I be able
As a merchant,
you will be able to accept all major credit cards which you posess a merchant
account for. Our system supports all major credit cards including Visa, Mastercard,
Amex, Discover, JCB, Diners Club, debit cards, and others. .
does it all work?
customer types in their credit card number and requests a service from a merchant,
the amount, credit card number, and other information pass through the secure
ChinaBilling™ servers, and are sent to the processors. A confirmation or denial
is then sent from the processor, back through the ChinaBilling™ server, to the
All of this takes place in an average of 20 seconds or less!
There are two ways that a merchant can use the ChinaBilling™'s services.
These are locally and remotely.
mode - Remote transactions take place on ChinaBilling™'s servers. The merchant
directs customers to a script on the ChinaBiilling™ server. The customer processes
their card (fills out and submits an order) and then returns to the merchant's
web site. Typical membership subscription sites and shopping cart merchants use
- Local mode
/ Direct Mode - Local transactions take place on the merchant's server. The customer
is directed to a script on the merchant's site that connects invisibly and securely
via secure sockets to ChinaBilling™ and processes their card. The customer never
leaves the merchant's site. ChinaBilling™ provides the merchant with a complete
Direct mode developers kit for implementation.
currently using another company to do my processing for me.
It is easy to
switch to ChinaBilling™?
We can easily convert your current members to our
system. We have scripts written to integrate your current customers from several
other processors. We will take care of the switch.
A large percentage
of our clients come to us from other companies for various reasons.
I see a demo of a shopping cart and the ChinaBilling™ merchant administration
Of course you can.
Just contact us and we will do a complete walkthrough with you of all of our offerings.
You will see just how easy and flexible our system is to use.
have very little technical knowledge. Do I have to setup this system myself?
No way! We can & will setup
the entire process for you. You don't need any programming skills to operate our
software. If you can use a web browser, than you have all the technical knowledge
What type of security
We use Netscape
Secure Socket Layer (SSL). Customers with Netscape or Microsoft Explorer and other
browsers that support SSL can participate. All merchant reports and manual entry
screens require login and password to access.
I need to place my site on ChinaBilling's server?
No that is not necessary.
You can keep your website where it is. If you need a web host, contact us for
Can I get help
with HTML, scripting, or web design?
Absolutely! Simply write
us a quick note and we will point you to a qualified designer who we highly recommend.
do I obtain my own merchant account?
ChinaBilling™ Services works with a number of merchant
banks and ISOs to assist our clients in obtaining a merchant account at a great
How much is ChinaBilling™'s
setup and monthly fees?
has a low one-time setup fee of US$199 (RMB 1,660) and US$25 (RMB 210) per month.
I offer Free Trials on my membership site?
FREE TRIAL MEMBERSHIPS are absolutely allowed for
you to make available to your customers. There are advantages and disadvantages
to offering this option and we will be happy to explain the pros and cons to you.
do get started with ChinaBilling Services?
To get started, please contact us and we will have
you setup and processing usually within 24 hours.